Services & Payments Questions

1. Read through our site to figure out what services you will be using with us.

2. Select one of our packages. We have packages that are for Mixing and Mastering songs of different sizes, and just Mastering available by itself as well if you don’t need our mixing.

3. You can select from 1, 3, or 5 song packages. 3 song packages save you 10%, and 5 song packages save you 20%.

4. After you select your package, you will be asked to enter in the details of your songs and if you would like any of our add-on features with any of them. After you fill the details out, add it to your cart.

5. If you need any more songs or packages, repeat the process and add them to your cart. If not, proceed to checkout.

6. After you checkout, you will be sent to an upload page where you can upload the audio files/folders for your song or songs. This link will also be sent to you via e-mail after purchase.

7. Then wait for us to get you your mixes. If you paid for rush service, you should get this first mix within 48 hours. If not you should get a first mix for approval in 3-6 days.

8. You can then make changes to the mixes we send by e-mail revisions. We also offer to invite you to a live studio revision session where you can listen to the changes you request in real time.

9. After the mix is perfect we send you the final WAV’s and you’re all done!

Mix Studios offered a money back guarantee for all First-time customers. This way you can see if you like the quality of our work with your productions to make more confident purchases in the future.

Here’s how it works for your first purchase:

  1. You purchase a package from us.
  2. You upload your files.
  3. We mix your song.
  4. We send your song to you for approval with a couple small mutes throughout the song.
  5. At this point, you approve or disapprove of the work being done.
    1. ApprovedYou reply with your revisions and we send you a full unmuted version of your mix. Then work continues until the song is finished. After this point, you are not eligible for a refund since we’ve already sent you an untampered version of your song.
    2. Not Approved: Work is stopped and you are refunded your money.
  6. If approved we will move forward with revisions and live stream revisions if necessary.

If you still have questions, don’t hesitate to contact us.

At Mix Studios Online, we think it is important to make sure that the full potential of your project is mixed. For you to sound good and for us to have good work out there. As a result, we include most services inside of flat rate packages to make the process simple.

Mixing & Mastering packages include the following:

  • Unlimited Pitch Corrections: This includes vocals, instruments, and percussion.
  • Unlimited Timing Corrections: This includes vocals, instruments, and percussion.
  • Drum Replacements
  • Mastering
  • 5 E-Mail Revision Sets (Unlimited revisions available for purchase, per song)
  • 1 hour of live streaming studio revisions. (more time available for purchase by the hour)
  • Instrumental of your mix
  • Acapela from your mix

Just Mastering Packages Include The Following:

  • Use of high end gear and plugins for audio enhancement.
  • 1 hour of Live Streaming Revision time. (more time available for purchase)
  • 5 email revisions (unlimited revisions available for purchase)
  • 4, 8 , or 12 stem mastering upgrades available when buying package.
  • The same mastering services we include with our mixes.

Rhythm Correction: MANUALLY adjusted timing of instruments and vocals to tighten up the mix and clean up drifting frequencies.

Pitch Correction: Analyzation of all vocal tracks and manual adjustment of pitch, timing, dynamic, and modulation of voice.

Rush Delivery (add-on service): Receiving final mix ready for live revisions within 48 hours of purchase. This add-on service fee is NOT COVERED by our money back guarantee.

Live Studio Revisions: All Mixing & Mastering purchases INCLUDE one free hour of live studio revisions in which the session is live streamed to the artist while requests and adjustments can be requested and made in real time. The artist may purchase more time by the hour by visiting our shop. Even though you can add this during your purchase, we recommend you DO NOT purchase any extra time until you are sure you need it as it is an add-on feature that is NON-REFUNDABLE due to scheduling. If you know from experience 1 hour isn’t enough for you, then feel free to purchase  with your session.

Yes.

When purchasing a service, you can select the 3 song or 5 song option.

  • 3 song packages save you 10% off the rate of those packages.
  • 5 song packages save you 20% off the rate of those packages. That is buying 4 and getting the 5th FREE!

What about 10 song discounts?

We don’t offer 10 song discounts, but you can purchase two 5 song packages and get a 20% discount on each purchase.

Live Streaming comes in after the initial (Mix 1) has been sent to you. In that email, we will ask you to send over any revisions you have by email and ask you what time would be best for a live stream session. When your revisions list comes back, we’ll work on those revisions before the scheduled live stream session. Then we’ll either send you the new revisions or wait for our scheduled live stream session, whichever comes first.

You will receive a link that can be copied into your browsers address bar and steaming can take place right in your browser.

During the live stream, you will be able to communicate with us via chat box where you can request changes to the song in real time and A/B your requests to decide what you like best and actually use your engineer to make your song sound right in a fashion we find to be the most efficient and similar to actually being in a studio.

Payments are handled by Stripe (accepting all credit or debit cards) or PayPal depending on which you prefer to use during check out.

Note: We will never see your credit card number or payment information. All we care about is your name and contact information.

ABSOLUTELY NOT.

We have the utmost respect for privacy of the artists working with us. It is your call to decide when, where, and how your music is used.

We guarantee that if we would like to add your song to our gallery or promote it in social media, you will be contacted and reserve every right to decline our request. We own no rights over your music and we promise to respect that fact.

The only exception to this is when regarding music WE PRODUCE for artists or music being leased to artists by us for use. We may display the song or songs in our gallery to show how OUR MUSIC is being used.

Rush Services and Live Revisions are NON-REFUNDABLE.

However, if you request a refund within 3 hours of your purchase because you changed your mind or submitted the wrong project, we will provide a full refund for that purchase.

After that 3 hours, we may have already began scheduling live revisions around yours or working on your session to get it to you in time.

No.

When we are ready to send you the final mix or mastered version of your project, we will send you a version of your song that has areas muted or manipulated so you can here what the majority of the song sounds like.

If you do not like the work being done, we will refund you your money, but you will not get the actual copy of your mix.

If you approve and ask for the full version of the mix, you are agreeing to the work and can no longer ask for your money back beyond that point.

Standard Time: 4-8 days
Rush Delivery: 1-2 days

The team at Mix Studios understands that sometimes you need a project done fast. Maybe it has already been done once but now has a tight deadline, maybe you are trying to squeeze a new track onto an album last minute and the label won’t wait longer for it. Because of these and many more reasons, we offer a rush delivery option during checkout.

If you do not purchase rush delivery, turnaround time for a final mix (not including your live revisions) is 4-8 days. We always shoot to get things done as soon as possible, but that is the time frame to expect. If you purchase two songs at once, you can expect them BOTH in the same time frame from when they were individually purchased. If you do purchase rush delivery service, you can expect to receive your mix for final revisions within 48 hours of purchase.

Why 4-8 days?

Our process is extensive. Your song goes through a minimum of two engineers before it gets back to you. First, it goes through a complete and thorough editing process which includes: session cleanup, pitch corrections, timing corrections, alignment between multiple takes, arrangement corrections (if necessary), drum replacements, phase corrections, etc.. THEN it is send to mixing. Once the song is mixed, it gets reviewed the day after and then sent to you.

Note: Please be aware that the cost of Rush Delivery is not included in our money back guarantee. If you get your money back for a session you purchased rush delivery for, you will be refunded all money EXCEPT the cost of Rush Delivery. Please see the Rush Delivery & Revision Time Disclaimer for details.

Extra Small Songs: Songs up to 10 tracks start at $139 with unlimited pitch and timing corrections, mastering included, instrumental & acapela, 5 email revisions, and 1 hour of live streaming revision time. Save 10% when buying 3 at once or 20% when buying 5 at once. 

Small Songs: Songs up to 20 tracks start at $199 with unlimited pitch and timing corrections, mastering included, instrumental & acapela, 5 email revisions, and 1 hour of live streaming revision time. Save 10% when buying 3 at once or 20% when buying 5 at once. 

Standard Songs: Songs up to 40 tracks start at $249 with unlimited pitch and timing corrections, mastering included, instrumental & acapela, 5 email revisions, and 1 hour of live streaming revision time. Save 10% when buying 3 at once or 20% when buying 5 at once.

Large Songs: Songs up to 20 tracks start at $299 with unlimited pitch and timing corrections, mastering included, instrumental & acapela, Unlimited email revisions, and 1 hour of live streaming revision time. Save 10% when buying 3 at once or 20% when buying 5 at once. 

Rap, Hip Hop, or EDM Beats: Beats up to 25 tracks start at $99 with unlimited timing corrections, mastering included, instrumental & acapela, 5 email revisions, and 1 hour of live streaming revision time. Save 10% when buying 3 at once or 20% when buying 5 at once. 

Just Mastering: The same mastering service included with our mixes starting at $79 with the option to upgrade to 4, 8, or 12 stem mastering, 5 email revisions, and 1 hour of live streaming revision time. Save 10% when buying 3 at once or 20% when buying 5 at once.

Radio Edit Add-on: Available when choosing your product, we will provide a mix of your song with the profanity cleaned up for $25. 

Full Session Stem: We will print all of the stems of your mix processed as they were in the mix you paid for. Full Stems are $79.

Rush Delivery: We can get you the first mix for approval within 48 hours of your purchase for $99.

Unlimited E-mail Revisions: Every purchase includes 5 E-mail revisions but you can upgrade a song to unlimited e-mail revisions for $29.

Session 4 Stem Pack: You can receive 4 stems of the 4 main elements of your song printed together as they sounded in the mix. Includes Vocals, Instruments, Percussion, and Bass all as separate audio files for $20.

All mixing and mastering purchases include 5 revisions by e-mail and 1-hour of Live Studio Revisions to wrap things up if necessary. In this process we stream the session to your computer while you make request for adjustments via chat box.

We find that most projects can get wrapped up inside this included hour and it always happened faster and more effectively than continuing e-mail exchanges.

If the included hour is not enough time for you to make all the adjustments you would like, you can purchase more Live Studio Revision time by the hour in our shop.

You get your money back!

At MixStudios.com we offer a money back guarantee. There are a few main milestones in your project getting mixed and mastered.

1. Purchase and getting the work started.
2. Uploading your files
3. Receiving your final mix
4. Live revisions, if necessary.
5. Receiving all final mixes.

After you checkout from our shop with your purchases, you will be taken to an upload page where you can upload your session. Make sure the names of the folder with your audio matches up with the name of the song you put down in your purchase.

This link will also be sent to you via e-mail after your purchase.

No Pro Tools? NO PROBLEM!

We can use your audio files in Pro Tools no matter what you recorded them in. You will just need to export all the tracks individually from whatever DAW you used and then upload a folder with all your audio files in them. Please include a DEMO of all the tracks together for our reference when putting the audio files into a new Pro Tools session.

If you are having a difficult time getting your audio files together for us, please feel free to contact us and we will help you get them ready to send off.

When purchasing our services, you are paying for years and years of experience at crafting sound and understanding how to make a project sound how the artist intends it to.

Many people who submit projects may figure out ways to get their song to sound acceptable, but not until they spend a lot of time experimenting and even then not sounding a way that amplifies the song’s potential. Let us bring that potential out while you get your creativity to work on the next big vision you have for a song.

You are hiring professionals for:
– Over 10 years of experience in getting projects done.
– Use of quality gear and high end plugins
– Mixing talent that has mixed for award winning artists
– Quality and experience clean up and editing of vocal and instrument tracks
– Quick turnaround time
– A customized session package without the headache or excessive price tag

Yes.

When we send you the final mix or final version of your mastered mix, the audio will have portions of the track manipulated or muted so the track can not be used, but can be sampled and heard for deciding on the purchase.

If you decide you approve the mix or version provided and request any complete version of the song, you will not be able to get your money back from that moment forward.

Please also be aware that Rush Deliver service and Live Session Time add-ons are NON REFUNDABLE purchases. If you decide you do not like the project, you will be refunded all money EXCEPT the cost of these extra services.

Standard Time: 4-8 days
Rush Delivery: 1-2 days.

If you need your song back sooner than our average turnaround time, you can purchase Rush Delivery when buying our services that will ensure you receive a final mix or version for review within 48 hours.

Mixing & Mastering Questions

We do not offer our copy of the pro tools session because many of the sends and plugins would not work properly and it would get pretty messy trying to replicate what we made.

We offer Full Session Stems. These are all the tracks in the session printed to individual audio tracks with all the effects, processors, etc that they have in the full mix of the song.

All of these audio files are the full length of the song, so when we provide a full session stem, you can import these files into whatever DAW you use and they will line up ready for you to use however you’d like.

Unlimited included with all songs!

Just like our Pitch Correction services, we believe these sorts of adjustments come out better when they are judged by a musician to ensure it sounds natural and as intended. Automated corrections can sometimes put small things in weird places, or even make things TOO perfect sometimes.

We edit acoustic drums manually to make sure everything is tight, but still sounds natural and has that perfect swing and rhythm that a good take has.

We also make the same rhythm adjustments for guitars, bass, piano, and most synths. We can manually move notes around, change their length without effecting their pitch, and bring all instruments together for a unified sound. We can even replace a snare or other sound in percussion if the artist requests or it makes right sense in the mix.

It is up to you.

If you are positive that certain sounds you have achieved for any particular instruments is exactly what you want, we suggest you print that and send it processed the way you want it. We will still be able to enhance the sound, we just won’t be able to change certain parameters you have locked in. If we find that we prefer the track to be unprocessed, we will ask you for it.

Yes.

Compressors, EQs, Delays, and Reverbs can have an impact on the overall sound of the song. When you put all these elements together they need to fit correctly.

If you have requested to leave a processed track from your demo in the mix, that is okay because it is still focused on one track that we can place and enhance as necessary.

When you put these effects on your master bus, this is a global effect that will process every track in the project which can keep us from bringing out the overall sound that we need to for your project to be done correctly.

Yes.

You can export them at 44.1, 48 or 96Khz and 24 or 32Bit

Which is best?

Which Sample Rate?

It’s an on going debate in the audio world whether we can actually hear a difference between 44, 48, 96, 192khz. So we can’t really give more input on that then there already is. But we do know that the higher sample rate you go, the bigger the file gets. So let’s just keep it between 44.1 and 96.

Which Bit?

32bit is better than 24bit as it allows for more headroom. But 24 bit is definitely sufficient.

 

We offer a full session stem for a flat fee.

Session stems are the audio files from your projects processed with all plugins and gear, then printed to audio files that you can listen to individually.

You can use stems to develop different performance tracks, maybe remove a single instrument easily without effecting the rest of the mix too much, providing audio to other artists for remixes, or make slight adjustments to your mix.

If you would like a full session stem of your project, be sure to select it when filling out our purchase form for your project.

A 4-stem back is similar to a full session stem, but instead of every single track being separated, all the key elements are put together in four groups;

1. Bass

2. Instruments

3. Drums

4. Vocals

When these four stems are imported into any DAW, they will recreate the sound of your final mix.

A full session stem is a collection of all the separate audio files for your session with all changes to the audio printed to each track.

For Example, your vocal track in your session stem will have reverb printed to it that can not be removed.

Drums and other instruments will have effects printed to the audio files but all elements will be separated or grouped by request.

All the stems put together will create the sound of your final mix.

No.

We include it with all our work to ensure that we can make your takes perfect with the same rates you pay every time. Most sites will charge by the track, but that can get pricey and you sacrifice quality to save, we don’t want to do that.

When we do vocal corrections we find it crucial to make every adjustment with the judgment of a musician listening to every line. We put in the time and effort to go through every line manually and adjust all necessary pitch and timing to make sure it fits the key and rhythm of the song the right way.

The results of this service makes a HUGE difference in the final sound of a project.

No.
Small timing deviations that don’t happen in sync with everything performing can create unwanted rhythm and frequency problems. We include unlimited manual corrections to make sure you are happy with what you get back.

Just like our Pitch Correction services, we believe these sorts of adjustments come out better when they are judged by a musician to ensure it sounds natural and as intended. Automated corrections can sometimes put small things in weird places, or even make things TOO perfect sometimes.

We edit acoustic drums manually to make sure everything is tight, but still sounds natural and has that perfect swing and rhythm that a good take has.

We also make the same timing adjustments for guitars, bass, piano, and most synths. We can manually move notes around, change their length without effecting their pitch, and bring all instruments together for a unified sound. We can even replace a snare or other sound in percussion if the artist requests or it makes right sense in the mix.

No.

When we do vocal corrections we find it crucial to make every adjustment with the judgment of a musician listening to every line. We put in the time and effort to go through every line manually and adjust all necessary pitch and timing to make sure it fits the key and rhythm of the song the right way.

The results of this service can make a HUGE difference in the final sound of a project.

Yes we can.

We sometimes use it as a subtle pitch correction effect for background vocals and or instruments regardless if we do manual correction or not, just to tighten up the track.

But we also use it heavily as an effect if your lead vocal requires it for the song style. We’ll listen to your rough mix and read your notes about how to use autotune on your vocals if you need it as an effect.

If we send you your final mix for review and you decide there are some adjustments you would like to make that are a bit more involved than “turn the vocal down just a little bit.”, we offer Live Studio Revisions.

We will schedule a time with you where we will send you a login that will stream out computers audio to your computer so you can listen to your song coming right our of the session.

While logged in, you will be able to communicate with us via chat box where you can request changes to the song in real time and A/B your requests to decide what you like best and actually use your engineer to make your song sound right in a fashion we find to be the most efficient and similar to actually being in a studio.

Yes.

Just make sure you send us the entire session folder and not just the Pro Tools session file. Your audio files are stored in their own folder within your session folder.

Use this Tutorial on sending your Pro Tools Session to us: Click Here

Yes.

Along with all our abilities to manually adjust timing for drums and other instruments, we can also replace drum sounds. This can come in handy when you discover after the fact that a mic was not placed correctly or you just know you really don’t like the snare you used.

In order for us to do this, the sound should be it’s own track or on when where it is not submersed in another sound.

If you are unsure about wether your percussion sounds can be replaced with what you have, feel free to CONTACT US so we can hear the file and let you know.

There are a few things you can do to decrease the amount of tracks you are turning in for your project.

Comp background vocals: If you have four tracks that sing a backing harmony together, you can comp these to one track if you have the exact sound you want out of them. Just know that we will not be able to tune grouped vocals like that or manipulate them as much as we can most. Only comp backing vocals together like that if you are sure you want them to sound just like that, we will not be able to adjust three vocals relative to each other if you comp them.

NEVER comp a lead vocal with your backing vocals.

Comp SFX and Occasional Sounds: If you have 7 tracks that have random sounds or audio compliments, you can comp them together as tight as you can so long as they do not overlap. If you have 20 tracks with sounds but none of them overlap, comp them to one track and save yourself money when buying your mix.

If your song has profanity and you will want it on the radio, the answer is yes.

If you want your song to be played on the radio, you will need to have a version that removed all the profanity so it can be played by stations.

We can remove profanity by replacing the unwanted words with silence, sound effects, or reversing them.

Another option is to also provide us with alternate takes that have different lines performed to be inserted in place of those words or phrases to make the clean version more radio friendly.

This is used for performances at shows / concerts. The performance track is the entire final mix, but does not include the lead vocal. All background vocals remain in the song.

Just Mastering Questions

The loudest peak should be between -6db and -3db.
Some.

Make sure to remove Brick Wall Limiters.

If you have compressors and EQ on your mix, that’s fine as long as it’s not pushing the mix hot.

We want your mix to be between -3 and -6db. If it’s less than that, that’s ok as well.

A multi-stem master is when we receive multiple stems of your session to have a little more control in the mastering process.

For a 4-stem mastering, you would send us your bass track, all drums as one track, all instruments as one track, and all vocals as one track. We would then be able to manipulate these elements individually while mastering the overall mix.

That would depend how happy you are with the mix. If you have multiple stems for a session that sound good in themselves but don’t come together the way you want for the final mix, you should probably go for a multi-stem master.

Please feel free to Contact Us if you have more questions!